Returns & Refunds

Shipping & Delivery

We offer competitive rates with a safe and sound efficient shipping process for our customers. Whether you opt for our slower services or express your product will arrive when designated during checkout. We provide estimates of when our delivery will arrive based on your address and selected shipping method, we offer this service at no additional cost to you. For years we’ve been partnered with FedEx (Federal Express) and USPS (United States Postal Service) to ensure our customer orders are prioritized for a timely arrival and handled with care. We test, pack, and ship products within 1-3 days once your orders payment has cleared. If your payment is in credit card form and your shipping to your billing address then your payment will be cleared immediately. Alternative payments such as PayPal or Moneybookers payments may take additional time to clear. We ship globally to most countries; during checkout we’ll notify you if the shipping address is eligible.

Privacy & Security

Your checkout process is 256bit SSL encrypted and PCI compliant. SSL (Secure Socket Layer) is the industry standard for secure online transactions. It is used to transmit data safely over the Internet by creating an encrypted link between the web server and browser. When visitors access sites via SSL, a small padlock, or lock icon appears, letting shoppers know that their online transactions and identity are safe. Look for the Padlock in the bottom right corner of your browsers footer when finalizing your order. For complete details of how we protect and respect your information, see our Privacy Policy.

Returns, Replacements, & Exchanges

We welcome those customers displeased with a product just as much as our loyal repeat customers. We strive to build positive relationships with all of our customers for the simple fact that we love what we do and enjoy our products. We want our customers to be just as enthusiastic about our product as we are. We have a 60 Day Money Back Guarantee for all products. This guarantee starts from day the product arrives in your possession. We offer free exchanges for equal, lesser or, more valued product. The difference in price will be reimbursed or vice versa you’ll be invoiced. Our restocking fee is only 14% of the cost of the product. This helps cover just some the costs of the original transaction. We have credit card merchant, gateway, packaging, label, ink , and gas expenses for every order like every online electronics retailer. If a promotional code, My Virtual Bucks was used, or if free shipping was selected as your shipping method, we will refund less those discounts. We accept products in new condition; we cannot warranty cosmetically damaged goods, accidental damages, or man-made alterations of any kind. In the event that a product is damaged during shipment or is otherwise defective, it should be reported to us immediately. Please inspect the product for defects as soon as it is received as this will expedite the return process and render an immediate replacement of your product

Please contact us for support first before returning your product. We’re available at b2b (at) ElectroFlip.com or 1 (877) 686-7495.

Return all contents originally included and in original condition. Type up the problem you’re experiencing with your device (whether simply dissatisfied or product believed to be defective) and please include your full name, original shipping address, and order number. This will help process your exchange or refund efficiently and locate your original order in our system.

To help ease the process we recommend shipping using a padded or bubbled mailer. Depending on the how fragile the product is, use one or two mailers, one inside the other. Use the Postal Service (i.e. United States Postal Service), ship by “First Class Mail” or “Priority Mail”. For an extra sense of security include delivery confirmation or signature confirmation. The post office will be you’re most efficient method of shipping to return your product safe and quickly.

Before sending us a returned product, please first Click Here to fill out our Product Return Request Form.

For Exchanges, Replacements, Refunds, Upgrades:

ElectroFlip LLC
Attn: Returns
9975 Wadsworth PKY STE. K2-101
Westminster, CO 80021
United States

Payment, Pricing & Promotions

Your checkout process is 256bit SSL encrypted and PCI compliant. Look for the Padlock in your browsers URL tool bar when finalizing your order. This guarantees your information is secured. We accept most forms of credit card payments using Authorize.Net, PayPal, and MoneyBookers as our merchant’s. During checkout you’ll see all available accepted credit cards. The most popular cards used are American Express, Discover, Visa, and MasterCard. We accept most international credit card payments; simply use MoneyBookers or PayPal if you reside outside of the United States. We also accept Electronic Check payments.

All product information, prices, and promotions are subject to change without notice. We try to keep our prices and information as current as possible. However, due to possible unforeseen changes and/or volatile markets, there may be a price or informational change on an item before we update it in our listings. Should there be a price change on an item you have ordered, we will call you to advise you of the change prior to shipping. Please be sure to provide us with your email address, and your day and night phone numbers and the hours you can be reached on your Order Form

Contact Information

Visit our Contact Us form to make it easy on yourself or…
Toll-Free 1 (877) 686-7495 (M-F 9am – 6pm MST)
(Also Toll-Free)Shop@ElectroFlip.com

For any feedback, comments, or suggestions, write us:
ElectroFlip LLC
3773 Howard Hughes Parkway
Suite 500S
Las Vegas, NV 89169
United States

For Exchanges, Replacements, Refunds, Upgrades:
ElectroFlip LLC
Attn: Returns
9975 Wadsworth PKY STE. K2-101
Westminster, CO 80021
United States